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Good Practice Guides – Service Providers

AeRO provides the following good practice guides:

Displaying contact details
Escalation of support incidents
Login / authentication
Service alerts
Service desk tools
Social media and communications
Tier zero support material
Usability guidelines

Good Practice Guides - Service Providers

Displaying contact details
Escalation of support incidents
Login / authentication
Service alerts
Service desk tools
Social media and communications
- Social Links
Tier 0 support material
- Tier 0 material
Usability guidelines

Recent News

Interim CEO Appointed

13 Jan

AeRO is delighted to announce the appointment of Dr Phil Gurney as Interim AeRO CEO. Phil has been a key member of the Australian eResearch landscape for a number of years, and has been part of the AeRO’s Executive Committee since 2017. Click

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