The AeRO IT User Support Project is developing a connected support community that helps eResearch service providers deliver effective national support and discovery of eResearch services.

eResearch applications, tools and services

Enhance the discovery of your services, provide better support materials for your end-users and reduce the amount of help requests you receive.

Infrastructure Providers

Use a common framework for all nation-wide infrastructure providers to easily communicate, track and resolve issues.

Institutional IT Service Desks

Provide easy access to the latest eResearch application, tools and services support material.


Making it easier to get support, find support and discover eResearch applications that will enhance their research.