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Institutional IT support

University service desks, IT helpdesks, research support groups and libraries will all benefit from the AeRO User IT Support Project which aims to reduce confusion, duplication and gaps when providing IT support to researchers ultimately a connected network in which to triage and resolve e-research application issues.

Better Support and access to support material

Access to the latest support material of participating service providers.

Better relationships with everyone

Build better tools and support to better support your local research communities.

Connected issue identity and resolution (Coming soon – Phase 3)

The Research Adviser ticketing hub gives you access to an alliance between service providers, institutions and infrastructure providers to analyse, triage and rectify issues as they are identified to participating service providers, institutions and infrastructure providers.