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Researchers over time will notice the standard of user support increase, as well as the support network will become tighter and more integrated.

Increased level of self-service support

Service providers are guided to develop more support so you can help yourself before contacting a Service Desk.

Improved coordination of support incidents

The network of Service Desks means your institutional Service Desk can contact other Service Desks in a more timely manner, to resolve your incident quicker.