Researchers over time will notice the standard of user support increase, as well as the support network will become tighter and more integrated.
Increased level of self-service support
Service providers are guided to develop more support so you can help yourself before contacting a Service Desk.
Improved coordination of support incidents
The network of Service Desks means your institutional Service Desk can contact other Service Desks in a more timely manner, to resolve your incident quicker.