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Infrastructure providers

Infrastructure providers including node operators, research cloud providers, and network infrastructure operators will also benefit from AeRO’s User IT Support Project’s integrated IT support network.

Personalised assistance

Your own user support consultant will review your current level of user support and through the Aero Tick checklist help you to develop excellent support for researchers, institutional IT support and Infrastructure operators.

Connected issue identity and resolution (Coming soon – Phase 3)

The Research Adviser ticketing hub gives you access to an alliance between service providers, institutions and infrastructure providers to analyse, triage and rectify issues as they are identified to participating service providers, institutions and infrastructure providers.